Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@animejersey.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that most of our products are made-to-order, meaning they are produced specifically for each customer after the order is placed. Because of this, we do not accept returns or exchanges due to sizing issues, change of mind, or incorrect size selection by the customer.
Returns or replacements are only accepted in the following cases:
- The item has a manufacturing defect
- The print or personalization is incorrect compared to the order
- The wrong item was sent
- The item arrives damaged during shipping
- The package is lost or stolen during delivery
If your case falls into one of these categories, please contact us at with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our team will review the request and provide the appropriate solution.
Items sent back to us without first contacting us and receiving approval will not be accepted.
You can always contact us for any return or refund question at hello@animejersey.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@animejersey.com.
