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Orders are made to order and usually require 5–7 business days for production before shipping. Once shipped, delivery typically takes 7–10 business days, depending on your country and shipping method. You’ll receive a tracking number as soon as your order ships.

Yes, as long as your order has not entered production or shipping. Contact us as soon as possible with your order number and the correct address. Once an order has been produced or shipped, we may not be able to change the delivery address.

Once your order has shipped, we’ll send you a tracking number by email. You can use it to follow your package throughout its journey. Please note that tracking updates may occasionally take a few days to appear while the package is in transit.

Yes. We ship our products to customers worldwide. Delivery times and available shipping methods may vary depending on the destination country. Please note that customs duties or import taxes, if applicable, are the responsibility of the customer.

We stand behind the quality of every order. If your package is lost, you receive the wrong item or wrong size, or your product arrives damaged or with a manufacturing defect, please contact us and we’ll work with you on a refund or replacement.

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Because every order is made to order after it is placed, we cannot offer refunds or exchanges simply because you selected the wrong size, changed your mind, or no longer want the item. Please carefully check the size chart before placing your order, or reach out to us on Instagram or via email if you need help making sure you choose the right size.

Please contact us as soon as possible after receiving your order and include your order number and clear photos or videos showing the issue. We’ll review the case and, if the issue is confirmed to be a manufacturing defect or shipping damage, arrange an appropriate solution such as a replacement or refund.

If we sent you a different product or size than what you ordered, please contact us with your order number and photos of the item you received. We’ll correct the issue at no additional cost to you.

If you realize you selected the wrong size, please get in touch with us as soon as possible. If production has not yet started on your item, we will gladly update the size for you.

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Since our products are made to order specifically for each purchase, we cannot accept returns or provide refunds due to an incorrect size selected by the customer. Please use the size chart on the product page and check your measurements carefully before ordering.

Yes, all payments on our site are 100% secure. We use Shopify's encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

We take your privacy seriously. Your personal information is used only when necessary to process your order, provide customer support, and deliver your purchase. We do not sell your personal information to third parties.

After your order is placed, it is sent to production and prepared specifically for you. Once production is complete, your order is carefully checked, packaged, and shipped with tracking information provided by email.

Every order placed through our official website receives an order confirmation and tracking information once shipped. If you ever have questions about your order, our support team is available to help.